Returns & Exchanges

Damaged or wrong item. Tell us within 48 hours of delivery, with photos, and we will replace it or refund you in full.

Exchange or cash-back. Pieces bought from Diamond Zone can be exchanged or sold back to us. Any deductions follow the Bangladesh Jewellers Samity (BAJUS) guidelines in force at the time. Making charges and VAT are not refundable.

For any exchange or return, please bring:

• the original invoice (cash memo) and certificate, if one came with the piece
• the piece, unworn and undamaged, in its original packaging
• your NID or passport, as required by government gold policy

Custom-made and resized pieces can only be exchanged, not refunded.

You can cancel for free any time before your order is sent out. Just call or message us. Custom-made pieces cannot be cancelled once work has started.

Every piece comes with an invoice, and with a certificate where one applies. Keep your invoice and certificate safe: you will need them for any exchange, return or resale.