Privacy Policy

Diamond Zone is a diamond jewellery showroom at Fortune Shopping Mall, Level 2, Shop No-49/B, Mowchak, Malibag, Dhaka, Bangladesh, 1217. This policy explains what we collect when you use this website or contact us, and how we use it.

Details you give us:

• your name, mobile number, delivery address and order notes when you place an order
• your name, email and password when you create an account
• anything you send us on WhatsApp, by phone or by email

Details collected automatically: basic technical information such as your IP address, browser and device, and the pages you visit. This is recorded in standard server logs.

• to confirm, prepare and deliver your order, and to call you about it
• to answer your questions and handle exchanges or returns
• to run your account and show your order history
• to keep the site secure and prevent fraud
• to send you offers, but only if you ask for them. You can stop them at any time.

We never sell your personal details. We only share what is needed with:

• courier partners, so they can deliver your order
• the service providers that host this website, its database and sign-in
• authorities, where the law requires it

Orders are paid in cash on delivery. We don’t collect or store any card or bank details on this website.

We keep this to a minimum:

• a sign-in cookie that keeps you logged in
• browser storage for your bag, your light or dark mode choice and your language

Advertising and analytics. We use Meta Pixel and Google tags (such as Google Analytics) to see which pages and products people view, what is added to the bag and which orders are placed, so we can measure and improve our ads. These services set their own cookies and receive basic device and browsing information. They do not receive your name, phone number or address from us.

The map and WhatsApp links are provided by Google and Meta. When you use them, their own privacy policies apply.

We keep order records for as long as they are needed for delivery, exchanges and our legal and accounting duties. You can ask us to delete your account at any time.

The site uses encrypted connections (HTTPS), and only our staff and the providers listed above can access your details. No system is perfectly secure, but we take reasonable care to protect your information.

You can ask us to show you, correct or delete the personal details we hold about you. Call or email us using the details below and we will help.

This website is not meant for anyone under 18, and we don’t knowingly collect their details.

If we change this policy, we will post the new version here with an updated date.